Measure your Trust Experience with the HotelFIND™ Solution. You can now monitor the needs and expectations of real guests, act on them and improve revenue.
Increase guest spend value while delivering consistent safety measures
Increase average hotel revenue and employee engagement
HotelFIND™ is your end-to-end business recovery solution to help you stay in business now and beyond.
A 'FIND' comprises detailed and honest feedback on a guest touchpoint, coupled with a SatisACTION Plan and a link to online upskilling videos for the department. A comprehensive HotelFIND™ includes a series of FINDS across guest touchpoints:
Room Reservation | Common Areas | Guest Room |
Arrival Experience | Dining and Bar | Guest Restroom |
Airport Transfer | Spa/Fitness Centre | Room Service |
Hotel Exterior | Pool | Housekeeping |
Check-out | Business Centre | Amenities |