Give your guests an experience they can trust
Measure your Trust Experience with the HotelFIND™ Solution. You can now monitor the needs and expectations of real guests, act on them and improve revenue.
Get authentic feedback on your service and safety implementation
Identify opportunities to increase sales
Get a customised action plan for your managers and frontliners across departments
Receive on-demand skills training videos for your employees
Why HotelFIND™
Accelerate your business recovery through
Frontliner Performance
Increase guest spend value while delivering consistent safety measures
Property Leadership
Increase average hotel revenue and employee engagement
What you receive with every HotelFIND™
- Insightful feedback on your hotel’s comprehensive Trust Experience delivery, shared by real guests called SatisFINDERS, who would like to help you grow your business.
- A SatisACTION Plan per property and by department, designed to empower your teams to consistently provide the best service, safety and brand experience for your guests.
- SatisFIND’s microlearning videos on customer service, sales and leadership to complement your internal training. Your employees get to learn, practice and apply the skills recommended in the SatisACTION Plan.
HotelFIND™ is your end-to-end business recovery solution to help you stay in business now and beyond.
SatisFIND It to Serve Again***
A 'FIND' comprises detailed and honest feedback on a guest touchpoint, coupled with a SatisACTION Plan and a link to online upskilling videos for the department. A comprehensive HotelFIND™ includes a series of FINDS across guest touchpoints:
| Room Reservation | Common Areas | Guest Room |
| Arrival Experience | Dining and Bar | Guest Restroom |
| Airport Transfer | Spa/Fitness Centre | Room Service |
| Hotel Exterior | Pool | Housekeeping |
| Check-out | Business Centre | Amenities |