Give your guests an experience they can trust

Measure your Trust Experience with the HotelFIND™ Solution. You can now monitor the needs and expectations of real guests, act on them and improve revenue.

Get authentic feedback on your service and safety implementation

Identify opportunities to increase sales

Get a customised action plan for your managers and frontliners across departments

Receive on-demand skills training videos for your employees

Why HotelFIND™

Accelerate your business recovery through

Frontliner Performance

Increase guest spend value while delivering consistent safety measures

Property Leadership

Increase average hotel revenue and employee engagement

What you receive with every HotelFIND™

  • Insightful feedback on your hotel’s comprehensive Trust Experience delivery, shared by real guests called SatisFINDERS, who would like to help you grow your business.
  • A SatisACTION Plan per property and by department, designed to empower your teams to consistently provide the best service, safety and brand experience for your guests.
  • SatisFIND’s microlearning videos on customer service, sales and leadership to complement your internal training. Your employees get to learn, practice and apply the skills recommended in the SatisACTION Plan.

HotelFIND™ is your end-to-end business recovery solution to help you stay in business now and beyond.

SatisFIND It to Serve Again***

A 'FIND' comprises detailed and honest feedback on a guest touchpoint, coupled with a SatisACTION Plan and a link to online upskilling videos for the department. A comprehensive HotelFIND™ includes a series of FINDS across guest touchpoints:

Room Reservation Common Areas Guest Room
Arrival Experience Dining and Bar Guest Restroom
Airport Transfer Spa/Fitness Centre Room Service
Hotel Exterior Pool Housekeeping
Check-out Business Centre Amenities
***HotelFIND™ pricing is exclusive of accommodation and guest spends at the property. The spend amount is subject to the clients' discretion, as approved by SatisFIND.